The Challenge 

The pub changed hands, which meant that the new owners had to use a no-till system. This was a major issue because they couldn’t run the pub. There was no way for the owners to serve customers, process orders, or accept payments.

The owners decided to find a till system, but one of our competitors beat us to it. The pub needed a till as soon as possible so that they could get up and running. The owners brought a till but were dissatisfied with it and were furious at the poor customer service. The tills they brought were expensive, and they had to pay extra for support and assistance. Emergo stepped in to assist at this point.

The Solution

  • 1 x Fixed till with printer
  • 1 x Handheld device

The Results

Emergo stepped in to assist them in running their operations smoothly. We provided the pub with a fixed till with an integrated printer as well as a handheld till. Customers in the pub can now be served quickly and easily.

When the pub becomes crowded, customers can be served at their table, which allows the staff to go to the customers to take orders rather than everyone queuing at the bar.

As the pub sells a variety of alcoholic beverages, the picture menu makes the till even easier to operate and use. Their products are divided into various categories, making all of their alcohol easily accessible and easy to find on the till.

“It’s an easy system to use, and the support team is always helpful and there when you need them,” Katie – First and Last owner.

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Improved customer service

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Easy to use system

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Streamlined process

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Support team on hand

Like what you’ve heard so far? Then get in touch

Take a look at some of our other case studies to see how we’ve assisted and supported a variety of businesses. Please contact one of our friendly and knowledgeable sales reps if you are looking for Online Ordering, EPOS, Payments, or Loyalty.

If you’re curious about how Emergo can assist you, fill out our form and get started on your Emergo journey today.

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