The Challenge 

The business was struggling with long wait times for their customers. This meant that shoppers were receiving poor customer service levels as transactions were not being processed quickly enough at the checkout.

Mohammed, the business owner, was also losing revenue because many customers did not want to wait to purchase their food which meant he had very few returning customers, affecting his sales and damaging his reputation.

The Solution

  • 2x Fixed EPOS tills
  • 2x  Portable card machine
  • 2x Cash Draws
  • 2x Printers

The Results

After hearing about how Luna Foods struggled, Emergo was keen to help and offer Mohammed the products he needed for his business to succeed.

We helped Luna foods by offering them advanced technology. We offered them two portable card machines which mean they can now process payments quickly and effectively. As the card machines are portable, staff can go to customers who are seated and take payments rather than customers forming queues.

The EPOS system allowed the restaurant to put through customers’ orders easily and quickly. The kitchen printers and the EPOS system communicate together. So all orders are automatically sent to the kitchen, reducing the manual effort to relay orders to the chefs.

With Luna Foods’ new products, it immediately increased customer service and reduced shoppers’ wait times. The restaurant now gets more repeat customers and brings in more revenue.

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Improved customer service

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Quick payments

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Advanced technology

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Repeat customers

How can we help you?

We specialise in payments, EPOS, online ordering, or contactless loyalty. Learn how Emergo can help your business and increase your efficiency. Please contact us for a customised quote. Our helpful sales team will work with you to find the best solution for your business.

You can also check out our blog section for more tips and advice to help your business succeed. You can also look at our other case studies, which feature all of the fantastic businesses we’ve already helped.

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