FAQs
GENERAL INFORMATION
Emergo provide Covid-19 safe terminals that support table service and socially distanced transactions. The Emergo terminals are mobile with a fixed option available if desired.
Emergo are fully committed to providing a Covid-19 safe service. Emergo and the Emergo supply chain follow government guidelines and employ best practices to keep our clients and their customers safe.
There are two ways to get started. Either you can contact our team to discuss via the contact form here or by calling 0300 124 5988. If you are happy to get the process kick-started, you can get going with our merchant application available here We will then be past the first phase and will be in contact to discuss your set up.
Please view full Privacy policy here.
It’s really easy! The Emergo Onboarding team cover the set up of your terminals so that you don’t have to.
- Complete a merchant questionnaire here
- Emergo will be in contact to discuss next steps.
- Send in proof of identification to onboarding@emergouk.co.uk.
- Send in your EPOS products on our spreadsheet to onboarding@emergouk.co.uk.
- Emergo set up the rest, ship out to you and set you live!
Emergo value the feedback of our clients and we would love to hear what you have to say. Please send your feedback to info@emergouk.co.uk.
ABOUT THE PRODUCT
Emergo works across both Retail and Hospitality.
Our clients include pubs, restaurants, weddings venues, cafes, coffee shops, events venues, bars, clubs, salons, retail stores and shops.
The Emergo terminals can work on WIFI or 4G and are not restricted to where they can work. If you need payments, loyalty or an EPOS system, Emergo can help you.
Loyalty can work in two ways.
The loyalty system can offer a digital stamp card where it connects to the customers’ debit or credit card to accumulate loyalty for repeat visits. For example, if a customer attends your location and makes a payment with their debit card, the next time they use this debit card it will add another ’stamp’ to the programme. This shows up on the terminal for the customer to see. Once the customer purchases enough, they will get their free or discounted item the next time.
The other loyalty available through this system is ‘spin to win’ loyalty. This is where you set games to appear for customers that offer the chance of a reward. This creates excitement for the customer and can offer a discount for repeat visits prompting increased return rates.
- The option to choose your solution – payments, loyalty, EPOS or all three!
- Leading technology – leave your competition behind with technology that is ahead of the game
- Low-cost monthly payments competitive with the industry
- A solution covered by one supplier – no need to have an account manager for payments, a separate one for payments and then another for loyalty!
- A support network of payments, epos and loyalty experts
- Free onboarding – covered for you by the Emergo team