The Challenge 

When the Coffee Stop first opened, orders were taken with a pen and paper. This meant that it took longer to process orders and ensure their accuracy. The cafe also didn’t have a till, which meant they had to add up product items with a calculator. This was very time-consuming and also looked unprofessional.

The cafe quickly realised they needed an EPOS system to assist them when taking orders, processing payments and correctly adding up products.

The Solution

  • 1 x Handheld Terminal 

The Results

The shop’s new EPOS terminal is now operational. They can now take customer orders more efficiently and accurately. The cafe’s products are uploaded to the till, which makes it simple to use and place orders.

As the till is portable, they can take orders anywhere on the premises and do not require customers to queue in the shop. As the coffee shop handmakes their products, they required a system that allowed them to easily change and amend the pricing. They can easily do this with the EPOS till provided.

The back office to the till is another feature that the cafe appreciates. They typically consult the reports to determine which products are selling and which are not. This easily tells them what they should bake more of and what they should stop making.

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Improved customer service

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Cost effective

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Streamlined process

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Optimised payments

Like what you’ve heard so far? Then get in touch

You can also take a look at some of our other case studies to see how we’ve assisted and supported a variety of businesses. Please contact one of our friendly and knowledgeable sales reps if you are looking for Online Ordering, EPOSPayments, or Loyalty Systems.

If you’re curious about how Emergo can assist you, fill out our form and get started on your Emergo journey today.

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