Partner with us
We’re eager to work with you, whether your goal is to integrate your technology with Emergo’s solutions or you want to promote our products to generate additional income, get in touch so we can collaborate.
How do I become an Emergo partner?
You can accept Visa, Mastercard, VPay, Maestro, Apple Pay, Google Pay, Diners Club, and American Express.
Who can become an Emergo partner?
Yes, our card machines accept contactless payments such as Apple Pay and Google Pay.
What are the types of partnerships available?
Is there a cost to becoming an Emergo partner?
Our team would be happy to discuss cancellation fees with you and assist you in any way we can. Speak with sales when they give you your quote; we will always try to accommodate your business needs.
Are there any upfront costs?
At Emergo, you have the option of paying upfront or monthly. When you request a quote, our sales team will go over the best payment options with you.
How long is my contract?
We offer a range of contract lengths. When you request a quote, our sales team will discuss pricing and contract length with you to ensure that it meets your needs.
What are the processing fees?
The fees you pay for each debit or credit card transaction are known as card processing fees. Your fees will be tailored to your company’s needs. Please contact us for a personalised quote.
How are my rates calculated?
You’ll pay a small percentage of each transaction for card processing. These are the rates. Our sales team will always offer you the best rates for your company.
Which bank will be handling my payments?
We work with a couple of different banks including, Lloyds Carnet, Netpay and Paynt.
Are card readers compatible with EPOS?
Our card machines are available, and we can provide an epos system into which payments can be integrated. If this is your company’s requirement, please specify so that we can tailor your quote to EPOS and payments.
What card machine will I get?
You will receive the PAX A920 Pro. To view the product specifications please click here.
Will my card machine work offline?
Yes, our card machine works offline, and it comes with a sim card, so you can accept payments even if you don’t have a connection.
How long will it take to set up my card reader?
Once you’ve been accepted by your acquirer and everything is in place, we’ll send you an email to let you know your terminal is on its way; please allow a few working days for it to arrive.
How long take to settle funds in my bank account?
It takes 2 days for settlements to kick in, and then you get daily settlements from 2 days before each day. We can offer next-day settlement options
How can we see what we are taking each day?
You will have access to a portal through which you can view real-time transactions. You can also run transaction reports and export the data.
What is point-to-point encryption?
Our card readers follow the Point-to-Point Encryption (P2PE) standards.
Transaction data is encrypted from the moment your customer enters their information until it is transmitted to the payment process. Once received, the payment process decrypts the data and completes the transaction.
What level of support do I receive?
Our customer service is provided free of charge for the duration of your contract. You will have access to customer service and a support helpdesk.
Our payment specialists in customer service can assist you with your account and how-to questions. Our technical UK support desk is open every day. We answer questions, solve problems, and troubleshoot software and hardware.