The Challenge
Previously, the rugby club encountered difficulties taking card payments in their bar and food hut. Pricing was a major factor in the failure of their old card machine. In addition, not only were the fees excessively high but the card terminal itself was of poor quality.
Another issue that Aylesford Bulls Rugby Football Club faced was the speed and ease of transactions. The club struggled to keep customers happy with the slow machine, they needed to easily process payments from a card machine.
During match breaks, customers had to stand in long queues to purchase food and beverages, this affected the bar staff as they couldn’t work efficiently during peak hours.
Not only were bar staff affected, but also profit, business efficiency, and customer service levels were at risk. Dissatisfied customers and potential sales were lost, this resulted from the delayed service. The rugby club did not want to provide a service of such low calibre. They were eager to make a change right away.
The Solution
- 2x Card machines.
The Results
We provided Aylesford Bulls Rugby Football Club with two pax payment card machines. This helped the club be more productive when taking payments and keeping up with the fast pace of match intervals and busy weekends.
Not only are staff members now more productive as a result of the products we provided, but they also have more time and energy to devote to customer service.
The rugby club was able to regain control of its finances thanks to our card machine. We provide next-day settlements, which means that the club’s earnings will be deposited into their account the following day. There are no hidden transaction fees with us, which was critical for the rugby club to ensure that there would be no unpleasant surprises throughout their contract with us.
We assisted the club by allowing them to accept payments anywhere, whether it was at their bar or at their BBQ hut serving food. The rugby club provided us with positive feedback. Club Secretary Jane stated, ” Moving to Emergo, was a quick and easy process. Simone and the team helped every step of the way! The after-sale care has been great, the team check in when they say they will and we have the support desk cover as well. The move has saved the club money on transactions and card machine rentals.”
How can we help you?
We specialise in payments, EPOS, online ordering, or contactless loyalty. We can also help you to take payments from your smartphone! Learn how Emergo can help your business and increase your efficiency. Please contact us for a customised quote. Our helpful sales team will work with you to find the best solution for your business.
You can also check out our blog section for more tips and advice to help your business succeed. You can also look at our other case studies, which feature all of the fantastic businesses we’ve already helped.
