The Challenge

Before choosing Emergo, Andrews’ Fish bar had problems with their previous cash register and card machine. They needed a system that was quicker and simpler for staff to use.

A slow system hampered customer service at the fish bar, this was out of character for the way the establishment operated. Customers who desired a quick and easy service were negatively impacted.

Another challenge Andrews’ Fish Bar faced was the amount of manual labour required by staff, including remembering customers’ orders. When it came to writing down orders or informing the fryers, this method of working would lead to miscommunication.

The fish bar managed to overcome these challenges, but the owners desired a more efficient and dependable system that would allow them to keep track of orders and manage outside the business while they were away.


The Solution

  • 1x Duel screen EPOS till.
  • 1x Card machine.

The Results

Andrews’ Fish and Chip Shop now have a duel screen EPOS till and card machine, allowing them to accept payments quickly and manage orders seamlessly. Staff can now keep track of their orders no matter how busy it is.

The card machine we provided them enabled them to accept payments instantly. They now have a quick and secure method of accepting customer payments. The staff now find it easier to take both card and contactless payments from customers.

Our duel screen EPOS has benefited the fish bar by delivering smoother service through advanced technology. It has saved Katerina the owner, time and streamlined their business processes. The EPOS is ideal for the shop because it allows them to add modifiers, such as adding or removing ingredients from customer orders. The EPOS screen is also clearly laid out so that staff can quickly and easily click the products and process customer orders.

Katerina Hussain, the owner said “I highly recommend Emergo! Les is fantastic; he is very supportive and understands the specific needs of a fish and chip shop. Everything a small business owner would want is provided by his support.”

How can we help you?

We specialise in payments, EPOS, online ordering, or contactless loyalty. Learn how Emergo can help your business and increase your efficiency. Please contact us for a customised quote. Our helpful sales team will work with you to find the best solution for your business.

You can also check out our blog section for more tips and advice to help your business succeed. You can also look at our other case studies, which feature all of the fantastic businesses we’ve already helped.



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